Frequently Asked Questions
About PujaRoots
What is PujaRoots?
PujaRoots helps customers in the United States source puja, religious, spiritual, cultural, and devotional products from India. Customers can shop available products or send us a custom list of items they need, and we help source and arrange delivery from India.
What does PujaRoots sell?
PujaRoots offers puja essentials, puja kits, murtis and idols, Rudraksha products, sacred books, spiritual products, and religious and cultural gifts.
Can PujaRoots source products that are not listed on the website?
Yes. PujaRoots specializes in custom sourcing. If you cannot find a particular product on our website, send us the product name, a photo, a shopping list, or details about your puja or occasion. We will try to source the requested items from India.
Can I send PujaRoots a list of items I need?
Yes. You can send us a custom shopping list, photograph, document, or description of the items you need. We will review your requirements and provide a quotation where applicable.
Can PujaRoots help me find out what I need for a puja?
Yes. You can tell us the type of puja, ceremony, festival, or occasion you are preparing for, and we can help you identify commonly requested items. Religious practices can vary, so we recommend confirming specific requirements with your priest, temple, family, or religious authority.
Custom Orders
How does a custom PujaRoots order work?
Send us your requirements, product list, or photos. We review the request, source the available products from India, prepare an order quotation, and arrange shipping after the order is approved and paid.
How much does the PujaRoots custom sourcing service cost?
A $20 sourcing and service fee may apply to a custom order. The applicable fee will be shown or communicated before you approve the order. Product prices and shipping charges are separate.
Do I have to pay the $20 service fee if PujaRoots cannot find my requested product?
If we are unable to source a requested product, we will explain the available options before proceeding. The treatment of the service fee depends on whether sourcing or purchasing work has already started and the circumstances of the request.
Can I request a specific brand, design, size, material, or style?
Yes. Include your preferred brand, design, size, material, color, quantity, or other requirements when submitting your request. Availability may vary because products are sourced from suppliers in India.
What happens if the exact product I requested is unavailable?
If an exact product is unavailable, we may suggest a similar alternative. We will communicate material substitutions or changes where reasonably practicable before completing the purchase.
Products
Are PujaRoots products sourced from India?
Yes. PujaRoots sources products from suppliers, artisans, retailers, wholesalers, and other sellers in India.
Are the products authentic?
PujaRoots makes reasonable efforts to source products that match the customer's approved requirements. Product characteristics can vary depending on the supplier, material, manufacturing method, and whether an item is handmade.
Can handmade products vary from the pictures?
Yes. Handmade and artisan products may have natural variations in color, texture, shape, finish, size, and other characteristics. Product images are intended to represent the product and may not show every individual item's exact appearance.
Are religious books available?
Yes. PujaRoots offers sacred and religious books and may also try to source specific religious books requested by customers, subject to availability.
Can I request a specific religious book or edition?
Yes. Provide the book title, language, author or publisher if known, and any preferred edition. We will try to source the requested version from India.
Shipping to the USA
Does PujaRoots ship from India to the USA?
Yes. PujaRoots is based in India and can arrange international shipping for supported orders to customers in the United States.
How long does shipping from India to the USA take?
Delivery time depends on product availability, sourcing time, shipping service, customs clearance, destination, and other factors. Estimated delivery times are provided with the applicable shipping option or quotation and are not guaranteed.
Can I track my order?
Yes. When tracking is available for your selected shipping service, PujaRoots or the shipping carrier will provide tracking information after the shipment has been dispatched.
Can I request express shipping?
Express shipping may be available for eligible destinations and products. Availability and cost depend on the shipping carrier, shipment weight and dimensions, destination, and service selected.
Do you offer free shipping?
Free shipping may be offered on qualifying orders or promotional offers. Any applicable free-shipping threshold or promotion will be displayed on the website or in the order quotation.
Customs, Duties & Taxes
Will I have to pay US import duties or taxes?
International orders may be subject to US customs duties, tariffs, taxes, brokerage charges, or other import-related fees. The amount depends on factors such as the product, classification, declared value, origin, shipping arrangement, and applicable US regulations.
Are import duties included in the product price?
Not necessarily. Any applicable duties, taxes, or import charges will depend on the shipping arrangement and the information provided at checkout or in your order quotation.
Who is responsible for customs charges?
Responsibility for customs duties, taxes, and related import charges depends on the shipping terms selected for the order. The applicable responsibility will be communicated during the order or checkout process.
Can PujaRoots guarantee the exact customs duty?
No. Customs authorities determine applicable import charges based on the shipment and applicable regulations. Any duty or tax amount shown before shipment may be an estimate unless specifically confirmed as part of a duty-paid shipping service.
Returns & Refunds
Can I cancel a custom order?
Custom orders may be cancelled before sourcing or purchasing begins, subject to the applicable cancellation policy. Once products have been specifically purchased or sourcing has started, cancellation options may be limited.
Can I return a custom-sourced product?
Because many PujaRoots products are sourced specifically for individual customers, some custom-sourced products may not be eligible for return. Please review our Refund & Cancellation Policy before placing an order.
What should I do if my order arrives damaged?
Contact PujaRoots as soon as possible after delivery and provide your order number and clear photographs of the damaged product, packaging, and shipping label. We will review the issue and determine the appropriate resolution.
What if I receive the wrong item?
Contact PujaRoots with your order number and photographs of the item you received. If an item was incorrectly supplied compared with your approved order, we will review the issue and provide an appropriate resolution.
Payments & Orders
What payment methods does PujaRoots accept?
Available payment methods are displayed at checkout or communicated during the custom-order process. Payment options may vary depending on the customer's location and order.
When will PujaRoots start sourcing my custom order?
PujaRoots generally begins sourcing after the customer approves the quotation or order and the required payment has been received.
Can I change my order after payment?
Order changes may be possible if sourcing or purchasing has not started. Once products have been purchased specifically for your order, changes may be limited.
Can I order products for a specific religious occasion or date?
Yes. You can tell us the occasion and the date by which you need the products. We recommend ordering well in advance because sourcing, international shipping, and customs clearance can take additional time.
Religious Occasions
Can PujaRoots create an order for a Griha Pravesh?
Yes. Tell us that you are preparing for a Griha Pravesh and provide any requirements from your priest or family. We can help source the requested items from India.
Can PujaRoots source products for weddings and festivals?
Yes. PujaRoots can help source religious and cultural products for weddings, festivals, housewarmings, family ceremonies, daily puja, and other occasions, subject to product availability and applicable shipping restrictions.
Can PujaRoots source products according to my regional tradition?
Yes. When submitting a custom request, tell us your regional or family tradition and provide the list recommended by your priest or family. We will try to source the requested products accordingly.
Customer Support
How can I contact PujaRoots?
You can contact PujaRoots by phone or WhatsApp at +91 8708560891. You can also contact us through the support options available on our website.
Where is PujaRoots located?
PujaRoots is based in Panipat, Haryana, India, and serves customers in the United States through international sourcing and shipping.
How quickly does PujaRoots respond?
We aim to respond to customer inquiries within 24 hours during normal business hours. Response times may be longer during major festivals, holidays, or periods of high demand.
Important Information
Does PujaRoots provide religious advice?
PujaRoots can provide general information about commonly requested religious products and occasions, but we do not provide religious rulings or replace advice from a priest, temple, family elder, or qualified religious authority.
Can PujaRoots ship every type of religious product to the USA?
No. Some products may be restricted, prohibited, regulated, or unsuitable for international shipment. PujaRoots may decline a request when a product cannot legally or practically be exported from India or imported into the destination country.
Where can I find PujaRoots' policies?
Our Terms of Service, Privacy Policy, Refund & Cancellation Policy, Shipping Policy, and other applicable policies are available through the links in our website footer and checkout where applicable.