Shipping Policy

Shipping Policy

Last Updated: August 17, 2026

PujaRoots is a trading brand operated by SHREE RADHE ENTERPRISES, based in Panipat, Haryana, India. We ship puja, religious, spiritual, cultural, devotional, and related products from India to customers in supported destinations worldwide.

1. Where We Ship

PujaRoots currently offers international shipping to supported countries and destinations through our logistics partners.

Shipping availability depends on:

  • Destination country and postal code

  • Product type

  • Package size and weight

  • Applicable customs and import regulations

  • Courier availability

  • Restrictions imposed by carriers or destination authorities

If a product or destination cannot be legally or practically shipped, we may decline or modify the order.

2. Shipping Partner

PujaRoots uses Shiprocket and its international logistics/courier partners to process and deliver international orders.

The actual carrier used for your order may vary depending on your destination, package weight and dimensions, service availability, delivery requirements, and the shipping option selected.

Shiprocket provides international shipment tracking where tracking is available for the selected service.

3. Order Processing Time

For products that are already available and ready to ship, orders are generally processed after payment confirmation.

For custom-sourced orders, additional time may be required to:

  • Review your requirements

  • Source products from India

  • Confirm product availability

  • Purchase the requested products

  • Consolidate items

  • Inspect and prepare the shipment

  • Complete required export documentation

Custom orders may therefore require more processing time than standard in-stock orders.

If a requested item is unavailable or requires additional sourcing time, we may contact you before proceeding.

4. Estimated Delivery Time

International delivery times vary depending on the destination, shipping service, customs clearance, carrier, and other circumstances.

Any estimated delivery date or delivery window shown during checkout or provided in your order quotation is an estimate and not a guaranteed delivery date.

Delivery may take longer because of:

  • Customs clearance

  • Government inspections

  • Weather conditions

  • Public holidays

  • Carrier delays

  • Incorrect or incomplete address information

  • High shipping volumes

  • Import documentation requirements

  • Product-specific restrictions

  • Events outside our reasonable control

We recommend placing orders well in advance when products are needed for a specific religious ceremony, festival, wedding, or other important occasion.

5. Shipping Charges

Shipping charges are calculated based on factors including the destination, package weight, dimensions, shipping service, and applicable courier rates.

For international shipments, the final shipping charge may be determined using actual or volumetric weight, depending on the applicable shipping service.

The applicable shipping charge will be displayed at checkout or included in your custom-order quotation where applicable.

Shipping rates may change based on courier and logistics provider pricing.

6. Free Shipping

PujaRoots may offer free shipping promotions from time to time.

Any applicable minimum order value, destination restrictions, exclusions, and promotional terms will be displayed on the website or communicated during the applicable promotion.

Free shipping does not necessarily mean that customs duties, taxes, or other import charges are included unless specifically stated.

7. Customs Duties, Taxes & Import Charges

International shipments may be subject to customs duties, tariffs, import taxes, brokerage fees, clearance charges, or other charges imposed by the destination country.

These charges are determined by the relevant customs authorities and may depend on factors such as:

  • Product classification

  • HS/HSN code

  • Declared value

  • Country of origin

  • Quantity

  • Destination country

  • Applicable customs regulations

PujaRoots cannot guarantee the exact amount of customs duties or taxes that may be assessed.

8. DDP and DDU Shipping

Depending on the destination and shipping service available for your order, PujaRoots may offer Delivery Duty Paid (DDP) or Delivery Duty Unpaid (DDU) shipping arrangements.

DDP — Delivery Duty Paid

Where DDP is offered and selected, applicable duties, tariffs, and taxes included under the DDP arrangement may be calculated and collected as part of the shipping arrangement.

The applicable charges and terms will be shown at checkout or in your order quotation.

DDU — Delivery Duty Unpaid

Where DDU or an equivalent duty-unpaid service is selected, the recipient may be responsible for applicable customs duties, taxes, brokerage fees, clearance charges, or other import-related charges imposed at destination.

If such charges are not paid when required, the shipment may be delayed, held, returned, or otherwise affected.

The shipping terms applicable to your order will be communicated at checkout or in the applicable quotation.

9. Customs Clearance

All international shipments are subject to applicable customs and import procedures.

Customers agree to provide accurate information reasonably required for shipping and customs clearance.

This may include:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Product information

  • Quantity

  • Identification or other information where legally required

PujaRoots may request additional information or documentation if required by the courier, customs authority, or applicable law.

International shipments require appropriate export and customs documentation.

10. Restricted or Prohibited Products

Certain products may be restricted or prohibited from export from India or import into the destination country.

PujaRoots may refuse to source, purchase, or ship products that:

  • Are prohibited by applicable law;

  • Are restricted by customs authorities;

  • Are prohibited by the selected courier;

  • Require permits or documentation that cannot reasonably be obtained;

  • Present transportation or safety concerns; or

  • Cannot be legally imported into the destination country.

If an order cannot be shipped for these reasons, PujaRoots will contact the customer regarding the available options.

11. Order Tracking

When tracking is available, customers will receive shipment tracking information after the order has been dispatched.

Tracking information may be provided through email, SMS, WhatsApp, or another communication method associated with the order.

Customers can use the provided tracking or airway bill number to monitor shipment progress.

Tracking updates may occasionally take time to appear when a shipment is between courier facilities, undergoing customs processing, or awaiting a carrier scan. Shiprocket notes that tracking updates can take several hours to reflect after a shipment is scanned.

12. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

This includes:

  • Recipient's full name

  • Street address

  • Apartment/unit number where applicable

  • City

  • State/province

  • Postal/ZIP code

  • Country

  • Valid phone number

PujaRoots is not responsible for delays, additional charges, failed delivery, or return shipping costs caused by incorrect or incomplete information supplied by the customer.

13. Failed Delivery or Returned Shipments

A shipment may be returned to India because of:

  • Incorrect address

  • Recipient unavailable

  • Refusal to accept the shipment

  • Unpaid customs duties or taxes

  • Customs restrictions

  • Missing documentation

  • Import restrictions

  • Courier delivery limitations

If a shipment is returned because of information or action required from the customer, the customer may be responsible for applicable return shipping charges, customs charges, handling fees, and other costs.

Any refund will be handled according to our Refund & Cancellation Policy.

14. Damaged Shipments

We take reasonable care to package products securely before dispatch.

If your package arrives visibly damaged, please photograph the package and its contents before disposing of any packaging materials.

If possible, report the damage to the delivery carrier and contact PujaRoots as soon as possible.

Please provide:

  • Order number

  • Photographs of the package

  • Photographs of the shipping label

  • Photographs of the damaged products

  • A description of the damage

We will review the issue and coordinate with the applicable shipping partner where necessary.

For international shipments, claims may be subject to the carrier's applicable procedures and deadlines.

15. Lost Shipments

If your shipment appears to be lost or has not received tracking updates for an unusually long period, please contact PujaRoots.

We may investigate the shipment with the applicable courier or logistics partner.

Resolution may depend on the carrier's investigation, shipment status, applicable insurance or protection, and the circumstances of the shipment.

16. Shipping for Custom Puja Orders

Custom puja orders may contain products sourced from multiple suppliers.

Where appropriate, PujaRoots may consolidate multiple products into a single shipment.

The processing time for a custom order begins after the required information, order approval, and payment have been received.

Custom orders may require additional time for sourcing, procurement, consolidation, quality checking, packaging, and export preparation.

17. Orders for Religious Occasions

If you are ordering products for a specific date, such as:

  • Diwali

  • Griha Pravesh

  • Wedding ceremonies

  • Festivals

  • Baby ceremonies

  • Religious celebrations

  • Special family events

please order sufficiently in advance.

PujaRoots cannot guarantee delivery by a specific event date unless a specific guaranteed delivery service has been expressly confirmed in writing.

18. Shipping Delays Beyond Our Control

PujaRoots is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs delays

  • Government inspections

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Strikes

  • Public holidays

  • Changes in import regulations

  • Security inspections

  • Transportation disruptions

  • Other unforeseen events

We will make reasonable efforts to assist customers when such situations occur.

19. Changes to Shipping Policy

PujaRoots may update this Shipping Policy from time to time to reflect changes in our shipping services, logistics partners, applicable laws, or business practices.

The latest version will always be published on this page with the updated date.

20. Contact Us

If you have questions about shipping, customs, tracking, or your order, please contact us.

PujaRoots
A trading brand operated by SHREE RADHE ENTERPRISES

Gaba Colony, near Sec 6, Fatak
Panipat, Panipat Taraf Ansar, Haryana 132103
India

Phone / WhatsApp: +91 8708560891
Email: support@poojaroots.com
Website: poojaroots.com

GSTIN: 06AIJPC8592Q1ZH
IEC: AIJPC8592Q